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FAQ

Questions Families Ask

If your question is not here, text or call LuLu's and we will answer it plainly.

How do I know if my child has head lice?

Persistent itching, scratching at the scalp or small specks that will not brush out are common reasons families call. The clearest answer comes from a careful professional Head Check, which is $15 per person at LuLu's.

What is the difference between lice and nits?

Live head lice are moving insects on the scalp. Nits are the eggs, and they attach firmly to individual hair strands, which is why they do not brush off the way dandruff does.

Does everyone in the household need a Head Check?

We recommend checking all immediate household members with hair. When one person receives a Professional Full Removal that day, head checks for all other household members are complimentary.

How much is a Head Check?

A Head Check is $15 per person.

When are household Head Checks complimentary?

When one person receives a Professional Full Removal that day, head checks for all other household members are complimentary.

How much is Professional Full Removal?

Professional Full Removal is $95 per person. Flat Rate Pricing – No Hidden Fees.

Can head lice be gone in one visit?

Head Lice Gone in Just One Visit. Guaranteed with the 45-Day Lice Free Guarantee option, and guarantee requirements apply. We will give you a realistic sense of your family's situation once we see what is present.

How long does an appointment take?

It depends on the number of family members, the hair and what we find. We will give you a realistic sense of timing once we see the situation.

Do you welcome all hair types?

Yes. Straight, wavy, curly, coily, fine or thick, every hair type is welcome and handled with care.

What ages does LuLu's serve?

All ages are welcome, from newborns through 101+.

How should we prepare for our appointment?

Please arrive with hair clean, completely dry and thoroughly detangled, and free of heavy styling products. If extensive detangling is required before the service can begin, an additional hair preparation fee will apply.

What should I do at home after head lice are found?

Focus on items that have had recent direct contact with the hair or head. Clean combs, brushes and frequently used hair accessories, wash recently used pillowcases, and follow the Post Removal Prevention Plan LuLu's provides.

Do I need to clean my entire house?

No. There is no need to turn the house upside down. Simple home care focused on recent head contact is enough.

What should I bring to my appointment?

Please bring all immediate household members with hair who need to be checked, and arrive with hair clean, dry and detangled for a thorough Head Check.

What is included with Professional Full Removal?

A professional Head Check, thorough professional removal of head lice bugs and their nits (eggs), a Post Removal Prevention Plan, a mini LuLuBrite™ hair care prevention spray, and complimentary Head Checks for all other household members that day.

What is the 45-Day Lice Free Guarantee?

Full Removal with the 45-Day Lice Free Guarantee is $139 per person. To qualify, all immediate and shared household members with hair must receive a Head Check from LuLu's at the time of the initial appointment, and any household member found to have head lice must receive a Professional Full Removal from LuLu's. For children who divide their time between households, members of both households with hair must be checked and cleared for the guarantee to apply.

Do you accept HSA or FSA?

Yes. LuLu's accepts cash, major credit and debit cards, and HSA/FSA cards. HSA/FSA eligibility and reimbursement may vary by plan.

How do I book an appointment?

Text or call LuLu's at 727-410-7013 and we will help you find a time.

Ready for Professional Help?

Text or call LuLu's today and we will help you determine the right next step for your family.

Text to Book

Prefer to talk? Call LuLu's at 727-410-7013.